
Global Terminal and Supply Chain Support Representative
1w1 week agoChevron
PH · Full-time · PHP 480,000 – PHP 720,000
About this role
Chevron is a leading multinational energy company operating through subsidiaries Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI) in the Philippines. CHI provides shared services in supply chain management and other areas to affiliates across six continents. This Global Terminal and Supply Chain Support Representative role is based in Makati City.
Support the 1800 call center by receiving and handling customer inquiries and complaints via phone and email. Run daily reports and tank test requests, set up new accounts, and place customer orders. Maintain a positive attitude while calmly responding to concerns.
Resolve problems by clarifying complaints, working with the team to determine causes, and following up for resolution. Strongly collaborate with dispatch team, transportation management specialist, business system analyst, and retail business consultants. Ensure the best customer service experience in a global support environment.
Join CHI, a top employer recognized with awards like 2024 Circle of Excellence for CSR Company of the Year and 2023 HR Asia Best Companies. Contribute to Chevron's innovation in the energy industry. Applications from motivated individuals with interest in energy are encouraged.
Requirements
- Strong interpersonal skills in customer service and teamwork
- Personable and attentive
- Demonstrates a reliable work history
- Documentation skills
- Phone skills
- Listening and conflict resolution skills
- Ability to quickly adapt to customer needs
Responsibilities
- Support 1800 call center
- Receive and handle customer inquiries and complaints via phone and email
- Maintain a positive attitude and calmly respond to customer concerns and complaints
- Run daily reports and tank test requests
- Set up new accounts
- Place customer orders
- Resolve problems by clarifying complaints, determining causes with the team, and ensuring resolution
- Collaborate with dispatch team, transportation management specialist, business system analyst, and retail business consultants
Benefits
- Work at a shared services center serving Chevron affiliates worldwide
- Join a top employer with recognitions like 2024 Top 10 Fortune 500 companies
- Part of Chevron's innovative energy operations in the Philippines
- Opportunity in a company awarded 2023 HR Asia Best Companies
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