Bilingual Remote Mining Supervisor

1w1 week ago

Cummins

Fort McMurray, CA · Full-time · C$120,000 – C$170,000

About this role

We are looking for a talented Bilingual Remote Mining Supervisor to join our central Canada team. This role supervises employees who install, service, and repair equipment and machinery in mining operations. You'll ensure efficient, safe, and high-quality service delivery.

Coordinate schedules and align repair plans with customer quotes to optimize technician performance and complete repairs accurately. Provide first-line support for technical problem-solving, escalating issues as needed to maintain workflow. Oversee materials, equipment, and personnel for cost-effective operations.

Lead and develop your team of Service Technicians and Team Leaders through coaching, feedback, and performance reviews. Foster a culture of growth, accountability, safety, and quality. Manage conflict constructively to keep the environment productive under pressure.

Review repair quotes for accuracy and transparency while monitoring progress to resolve delays and meet customer commitments. Drive continuous improvement in processes to meet evolving mining client expectations. Enhance satisfaction by resolving warranty concerns and maintaining strong communication.

Requirements

Proficiency in both French and English, fluent and professional spoken and written
College, university, or equivalent degree in a relevant discipline or equivalent relevant experience
Intermediate level of relevant work experience in a technical field, including team leadership
Readiness for extensive travel, safety-sensitive responsibilities, and deep understanding of mining operations
Financial acumen to interpret key indicators and balance cost, efficiency, and customer satisfaction
Effective communication across diverse audiences for repair plans, updates, and team direction
Customer focus to build relationships and deliver solutions for mining clients
Technical expertise in diagnostics, electronic tools, documentation, and warranty processes

Responsibilities

Supervise employees who install, service, and repair equipment and machinery
Coordinate schedules and align repair plans with customer quotes to optimize technician performance
Lead and develop team through coaching, feedback, and performance reviews
Support technical problem-solving as first line of assistance for technicians
Oversee materials, equipment, and personnel for safe, high-quality service operations
Review and refine repair quotes to ensure accuracy and transparency
Monitor repair progress and resolve delays to meet customer commitments
Enhance customer satisfaction by resolving warranty concerns and maintaining communication