Bilingual Remote Mining Supervisor

10w2 months ago

Cummins

Fort McMurray, CA · Full-time · C$120,000 – C$160,000

About this role

We are looking for a talented Bilingual Remote Mining Supervisor (Remote-7x7) to join our central Canada team. Supervise employees who install, service, and repair equipment and machinery in mining operations. Lead efforts to ensure productive, safe, and efficient service delivery.

Coordinate schedules and align repair plans with customer quotes to optimize technician performance and complete repairs accurately. Provide first-line support for technical problem-solving, escalating issues as needed to maintain workflow. Manage service logistics, overseeing materials, equipment, and personnel for high-quality operations.

Lead and develop your team through coaching, feedback, and performance reviews, fostering growth and accountability among service technicians and team leaders. Communicate effectively across diverse audiences, directing work efficiently and ensuring clear expectations. Manage conflict constructively to sustain a productive environment under pressure.

Drive continuous improvement by refining processes to meet customer expectations and organizational goals. Monitor repair progress, resolve delays, and enhance customer satisfaction through warranty resolutions and strong communication. Build lasting relationships while upholding superior service standards in mining.

Requirements

Proficiency in both French and English, fluent and professional in spoken and written communication
Adapt to field demands with extensive travel, safety-sensitive responsibilities, and deep understanding of mining operations
Apply financial acumen to interpret key indicators and balance cost, efficiency, and customer satisfaction
Communicate effectively across diverse audiences for clarity in repair plans and team direction
Demonstrate customer focus by building relationships and delivering solutions for mining clients
Direct work efficiently by delegating tasks and aligning efforts with service goals
Ensure accountability by setting clear expectations for safety, quality, and performance
Leverage technical expertise in diagnostics, electronic tools, documentation, and warranty processes

Responsibilities

Optimize technician performance by coordinating schedules and aligning repair plans with customer quotes
Lead and develop team through coaching, feedback, and performance reviews
Support technical problem-solving as first line of assistance for technicians
Manage service logistics, overseeing materials, equipment, and personnel for safe operations
Ensure quote accuracy and transparency by reviewing and refining repair quotes
Drive continuous improvement by participating in process refinements
Monitor repair progress and resolve delays to meet customer commitments
Enhance customer satisfaction and loyalty by resolving warranty concerns